Field Service Technician

Department
AmbaFlex Global Customer Service (GCS) is the global support for all AmbaFlex customers (System
Integrators and End-users) concerned the delivered product and projects. Besides this GCS could be
used as information sources for sales, business development, research and development and
production.
By providing proactive and reactive on-time services to our customers by advice, professional support
and high quality spare parts we have the responsibility to secure and increase loyalty to our brand, by
applying Life cycle support secure future business and build a durable relationship on end-user level
to prepare them for the next sales.
Position name
Field Service Technician FST (AMCAS)
Aim of the position
As a service technician, you will independently be carry out service visits (national/international) you
receive from the service coordinator and provide excellent service to our installed base in a save way.
When not on service the FS technician is supporting inside the production facility in Canton OH
Core tasks
 Ensuring service requests (national/international) are dealt with (some time) independently
 Periodically being on stand-by in case of service provision outside of office hours
 Ensuring the service coordinator is provided with adequate feedback in writing
 Have focus on safety and quality
 Provide preventative maintenance
 Provide inspections ,supervision and support on delivered projects and products
 Provides emergency repair and Trouble shooting
 Providing customers and/or operators with (on-site) training
 Advise on spare parts and inventory checks by customers
 Turning complaints into structural product improvements

Responsibilities
Maintaining the quality of performance and safety at customer sites, the tools, skills and knowledge
level of the technicians. The service Technician is responsible for correctly executing and solving
faults and carrying out maintenance activities on AmbaFlex products.
The execution of on-site support and gives adequate feedback to the Service Coordinator about
commercial and technical information from the end-users side.
Authorisations
Position within the organisation
Direct Manager; Service Coordinator Ambaflex Inc under supervision of Global Service Manager
Educational requirements
Mechanical background / possible vocational training and or experience
Good spoken and written English

Onze-Bedarf:

Job experience
At least 2 years of work experience in a similar position in a technical industry
Required competencies
Customer focus
Recognizes the requirements, needs and interests of both internal and external customers and acts
accordingly. Can empathize with customer situations, thinks along with customer interests and turns
these into activities. Also considers colleagues as customers.
Flexible
Easily adjusts his own behavior; is capable and prepared to adjust in line with changing requirements
and circumstances, is open to new ideas. Approaches problems as opportunities for improvement.
Team work
Works together with others in order to reach team objectives, shares information with others, supports
others. Thinks and acts from common interests with mutual respect. Verbal communication is
achieved through listening, summarizing, continuing to ask questions and providing feedback.
Innovative
Is open to possibilities for improving matters and methods. Innovative thoughts and actions; identifying
opportunities and possibilities for innovating working methods.
Initiative
Looks for more responsibilities and personal challenges. Displays an enthusiastic attitude and
excellent efforts. Comes up with ideas or solutions on his own initiative. Adjusts old ways of working if
new insights are acquired.
Skills
Displays behavior which demonstrates the setting of high standards where his own work and that of
others is concerned. Works accurately and makes few mistakes. Constantly strives for improvements
and ways to guarantee quality and immediately reacts if the quality is below par.
Inner personal relationship skills
· Strong drive to achieve results and a good negotiator.
· Self - starter, consistent and persuasive in executing activities.
· A pro-active communicator and problem solver.
· Must be self-motivated, highly organized detailed and stress resistant.
· A team player who is social and a good communicator.
· Needs to have basic technical knowledge and experiences in the same industry.
The above description is only an outline of the activities and is not an exhaustive list. The successful applicant will therefore also need to carry out any upcoming and assigned activities in order to ensure the company’s continuity.