Regional Spare Parts Assistant
AmbaFlex Global Customer Service (GCS) is the global support for all AmbaFlex customers (System Integrators and End-users) concerned the delivered product and projects. Besides this GCS could be used as information sources for sales, business development, research and development and production.
By providing proactive and reactive on-time services to our customers by advice, professional support and high quality spare parts we have the responsibility to secure and increase loyalty to our brand, by applying Life cycle support secure future business and build a durable relationship on end-user level to prepare them for the next sales.
Regional Spare Part Assistant
Aim of the position
As Regional Spare Part Assistant you process all requests in relation to the spare parts we receive from our customers. You review the inquiry, provides a professional advice, timely communication and follow-up of the various inquiries from the AMCAS region. Also carries you take care on structural improvements to the spare part products and data for your region. In your activities you will always ensure that AmbaFlex is a reliable & professional business partner. It is your responsibility to ensure a high level of customer satisfaction to handle and to act in a professional manner in finding the solution for the customer.
Make offers to AmbaFlex customers in relation to spare parts
Advise on the best solution for the customer in relation to spare parts
Preparation of offers and the related information
Follow up on sent and outstanding offers
Order registration and confirmation
Maintain received orders in the ERP system
Purchase parts from suppliers that are not in stock
Create spare part recommendations for AmbaFlex customers to keep in stock
Generation of shipment documentation for international shipping in AMCAS region
Continues improvement of processes related to the AMCAS market
Excellent communication skills, verbally and written
Attend to department meetings national/international
Attend to training and evaluation moments
Once a month standby for helpdesk support outside office hours
As Regional Spare Part Assistant you will be responsible for the timely and correct implementation of the above core tasks within the Organization Department and team.
Delivering a good qualitative response to the customer's demand, a good understanding of ‘why’ the customer contacts us.
Have good experience with ERP systems, Microsoft Office
Knowledge about the AmbaFlex ' service strategy and how the ' main objectives ' can be reached.
Handle a close business relationship with AmbaFlex colleagues and work to provide the best solutions for the customer.
Take care to be as profitable as possible in all your daily activities.
Giving actively input to improve the guidelines, processes and systems.
Work/use and communicate according to the agreed guidelines, processes, and systems both internally and externally.
Offers and confirmed spare part projects to a height of $10,000 €/gross (no discount and no special)
Decision on warranty requests up to €/$ 100 up to a maximum 10% of order value or €/$ 500 with Customer Service Coordinator AMCAS
Escalate claims from customers or internal organisation actively to direct manager
Has access to relevant business systems, information and data.
Position within the organization
Direct Manager; Spare Parts Ops Supervisor
Intermediate Vocational Education/ Higher Vocational Education level, through training or experience. Bachelor / Machinery Science and Technology. Possibly supplemented with relevant training courses. Good spoken and written English.
At least 3 years of work experience in a similar position in a technical industry. Experience with ERP, Microsoft Office
Recognizes the requirements, needs and interests of both internal and external customers and acts accordingly. Can empathize with customer situations, thinks along with customer interests and turns these into activities. Also considers colleagues as customers.
Easily adjusts his own behavior; is capable and prepared to adjust in line with changing requirements and circumstances, is open to new ideas. Approaches problems as opportunities for improvement.
Works together with others in order to reach team objectives, shares information with others, supports others. Thinks and acts from common interests with mutual respect. Verbal communication is achieved through listening, summarising, continuing to ask questions and providing feedback.
Is open to possibilities for improving matters and methods. Innovative thoughts and actions; identifying opportunities and possibilities for innovating working methods.
Looks for more responsibilities and personal challenges. Displays an enthusiastic attitude and excellent efforts. Comes up with ideas or solutions on his own initiative. Adjusts old ways of working if new insights are acquired.
Displays behavior which demonstrates the setting of high standards where his own work and that of others is concerned. Works accurately and makes few mistakes. Constantly strives for improvements and ways to guarantee quality and immediately reacts if the quality is below par.
Does this position appeal to you and are you convinced that you and AmbaFlex are a perfect match? Please submit your resume to firstname.lastname@example.org.