Spare Parts Ops Supervisor AMCAS

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Department

AmbaFlex Global Customer Service (GCS) is the global support for all AmbaFlex customers (System Integrators and End-users) concerned the delivered product and projects. By providing proactive and reactive on-time services to our customers by advice, professional support, and high-quality spare parts we have the responsibility to secure and increase loyalty to our brand, by applying Life cycle support secure future business and build a durable relationship on end-user level to prepare them for the next sales. Besides this GCS could be used as information sources for sales, business development, research and development and production.

Position name

Spare Parts Ops Supervisor AMCAS

Aim of the position

As Spare Parts Ops Supervisor you are operational responsible and functional leader of the Spare Part Team in the region AMCAS (North America, Canada, Mexico, South America). With the team you pay a high attention to and maintain: Excellence in performance in the execution of advice, offer and order processing. You are the communication line between spare part operations and the regional manager. (Boarders, Process, Knowledge & Skills. You take the lead in proactive account development and account management for the spare part buying customers in your region. Support in the role-out of new developments, process improvements, and continuous improvements in relation to the activities. In your role as supervisor, you are responsible for updating your stakeholders who contribute to the success of the Spare Part division in your region and will work with the stakeholders on a proactive approach to bottlenecks and process improvements.

In your activities you will always ensure that AmbaFlex is a reliable & professional business partner. It is your responsibility to ensure a high level of customer satisfaction to handle and to act in a professional manner in finding the solution for the customer.

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Nuestros requerimientos:

Core tasks

Contribute to Spare Part Operations:

Make offers to AmbaFlex customers in relation to spare parts
Advise on the best solution for the customer in relation to spare parts
Preparation of offers and the related information
Follow up on sent and outstanding offers
Order registration and confirmation
Maintain received orders in the ERP system
Purchase parts from suppliers that are not in stock
Create spare part recommendations for AmbaFlex customers to keep in stock
Generation of shipment documentation for international shipping in AMCAS region
Excellent communication skills, verbally and written  
Inventory management

Support

Excellent communication skills, verbally and written  
Implementation and correct use of tools, processes, and dashboards
Approval process large value offers and orders
Proactive account development and account management
Training to the team on operational processes and tools

Reports

Continues improvement of processes related to the region
Attend to department meetings national/international
Attend to training and evaluation moments
Chairman of the daily Spare Part regional pitstops
Weekly update to stakeholders in the spare part delivery chain (Purchase, Accounting, Warehouse, etc,
Support regional manager with input for reviews and appraisals
 

Responsibilities

As Spare Parts Ops Supervisor you will be responsible for the timely and correct implementation of the above core tasks within the Organization Department and team.
Delivering a good qualitative response to the customer's demand, a good understanding of ‘why’ the customer contacts us.
Have good experience with ERP systems, Microsoft Office
Knowledge about the AmbaFlex ' service strategy and how the ' main objectives ' can be reached.
Handle a close business relationship with AmbaFlex colleagues and work to provide the best solutions for the customer.
Take care to be as profitable as possible in all your daily activities.
Giving actively input to improve the guidelines, processes, and systems.
Work/use and communicate according to the agreed guidelines, processes, and systems both internally and externally.
 

Authorizations

Offers and confirmed spare part projects to a height of $/€ 25,000 €/gross (no discount and no special)
Decision on warranty requests up to €/$ 500 up to a maximum 10% of order value or €/$ 1000 with manager
Escalate claims from customers or internal organisation actively to direct manager
Has access to relevant business systems, information, and data.
 

Position within the oeganization

Direct Manager; Customer Support Manager AMCAS, In consultation with Global Spare Part Expert HQ.

Educational requirements

Intermediate Vocational Education/ Higher Vocational Education level, through training or experience. Bachelor / Machinery Science and Technology. Possibly supplemented with relevant training courses. Good spoken and written English.

Job experience

At least 5 years of work experience in a similar position in Customer Service & technical industry. Experience with ERP,CRM, Microsoft Office.

Amy George

Do you enjoy working in customer service and being part of a team? Apply today!

Amy George

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Contact - Amy George
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